Refund Policy
At Tailored&True, we want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned with original packaging and tags
Non-Returnable Items
We do not accept returns on:
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Final sale items
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Gift cards
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Worn or damaged items (not due to our error)
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days depending on your bank
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your email here].
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of the above and still have not received your refund, contact us at hemant.gurung0199@gmail.com.